Terms and Conditions
So that we are all on the same page when it come to bookings below is our T&C's and what you can expect from us but what we also expect from you...
Appointment Expectations
1. if you make an appointment please do your best to arrive on time, If you are running late please let us know. We will hold your spot for 15 minutes but we can pass this onto another client if we do not hear from you. you will still be charged for this appointment time.
2. This T&C's are in addition to those listed on our booking page and both apply for online and appointments made in person (face to face/email/phone). By making a booking you accept these conditions.
3. No show appointments will need to be paid in full. Cancellations must be made at least 24hrs in advance otherwise the appointment will still be classed as paid.
Weddings and Group Bookings
Before accepting your Quote Please read through the next steps.
1)A booking fee of 25% ( part payment) is now due to secure and confirm your date. This is a non refundable booking fee so please be sure of your date. Date changes or cancellations mean that we have likely turned away another booking so a new booking fee will need to be paid. Account details are below for this option. Full payment must be made two weeks in advance. Non payment will result in no service .
Full Payment can be made online using the pay button on your quote , or over the phone or deposit to our account:
- We request that you kindly send us a copy of the receipt so that we can allocate the funds to your account.
2) Upon your payment we will enter you booking into our system with your ceremony time in mind but please let us know if you need to move times to accommodate other arrangements.
3) Please let us know when you would like your trial for. We will always try our best to place you with the same artist for your trial and for your day, however this is not guaranteed. In your trial we record your choosen look and colours and in the event that your preferred staff member is unavailable we will be able to continue with the service as booked.
4)For Mobile bookings: Surcharges apply for public holidays and outside of normal business hours WILL BE EXTRA and may not be reflected on Invoice.